Precision Plus of Elkhorn, Wisconsin has recently completed a recertification audit to remain accredited as an ISO 9001:2008 organization. The audit was conducted by an independent third-party auditor.
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies representing 162 member countries, which collectively develop international standards for products, services and systems. The ISO is an independent, non-governmental organization with standards that aim to ensure quality, safety and efficiency, and are instrumental in global trade.
The ISO 9001:2008 Standard refers to the requirements for an organization to have a quality management system in place that meets the requirements outlined by ISO, which are generic in nature and can be met by any organization “regardless of type, size and product provided.”
According to ISO, any organization seeking to meet these requirements:
- needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
- aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
Dale Wittlieff, Director of Quality and Continuous Improvement at Precision Plus (PPI) is responsible for ensuring the company meets the requirements set by ISO. When he joined the company in 2012, Wittlieff was charged with the task of reengineering PPI’s quality management system, which has been since followed by maintaining and improving on the system’s effectivity by means of continuous assessment.
Audits of PPI’s quality management system occur every three years over 3.5 days, with 1.5 days surveillance audits scheduled for the two years in between. For all audits, Precision Plus must present work instructions, procedures and documented evidence to show their system’s compliance with the standard.
This year, ISO has revised and released ISO 9001:2015 and replaces the 2008 version. This update increases the requirement sections from eight to ten, includes new areas such as risk management, and removes some items. Dale Wittlieff has already begun planning out the reengineering process required for Precision Plus to meet the 2015 standards.
Wittlieff is also responsible for coordinating audits required by customers whose mission-critical products demand a thorough assessment of PPI’s quality management system. Accountability and documented evidence are a major part of the process.